General Terms and Conditions (GTC) for Orders through www.viluthu.ch

The General Terms and Conditions (hereinafter referred to as “GTC”) apply to all orders placed and contracts concluded through the online shop of viluthu.ch (hereinafter referred to as “Order”).

Viluthu reserves the right to change the GTC at any time. The version of the GTC valid at the time of the Order is binding and cannot be unilaterally changed for this Order.

Order, Price, and Payments
1.1 The offer is directed at both natural and legal persons. Deliveries are made only to addresses in Switzerland.

1.2 The offer is valid as long as stocks last. Price and assortment changes are possible at any time.

1.3 The payment options offered include Twint, Mastercard, Visa, and PayPal. We reserve the right to refuse certain payment methods for any Order and to refer to an alternative.

1.4 Payments are accepted in Swiss Francs (CHF) and Euros (EUR). Any transaction costs are borne by the buyer.

1.5 By completing the purchase process in the online shop – “buy” – the Order is binding and is immediately confirmed by email, at which point the purchase contract becomes valid. Subsequent delivery will be made after receipt of full payment of the purchase price, including any applicable shipping costs. In the case of prepayment, the goods will be reserved until the agreed purchase price has been received. Delivery will take place immediately after receipt of the purchase price. Payment via prepayment is expected at the earliest possible value date after receipt of the Order, but no later than within 7 working days.

1.6 Any type of voucher redeemable at Viluthu cannot be used cumulatively.

Delivery
2.1 Delivery costs depend on the weight of the ordered products (minimum order value excluding delivery costs) and the buyer’s residence.

2.2 We deliver within Switzerland and Liechtenstein The delivery time is typically 3 working days for deliveries within Switzerland and Liechtenstein, however, delivery delays in exceptional cases are reserved. Claims for damages due to delayed or undelivered deliveries are excluded.

Warranty
3.1 The buyer must inspect the delivered goods as soon as possible and report any defects immediately via the web contact form.

Claims for Damages
4.1 We cannot recognize claims for damages due to errors in images, prices, and texts. We ask for your understanding.

Returns
5.1 Items can be returned within 14 days of receipt, provided that we receive the item in the same condition in which it was shipped. You can return the package to the following address:

Viluthu Sivarajah
Florastrasse 8
8307 Effretikon
Switzerland

The return shipping costs must be borne by you and will not be covered by us.

5.2 You can pack the Item in the box we used for shipping. The initial shipping costs are non-refundable.

5.3 Please ensure that the return is sent with tracking, and keep the receipt. If the package is lost and you sent it without tracking, we cannot provide a refund. After we receive your item, we will promptly refund the amount to you.

Liability and Further Information
6.1 From the time of delivery, the products are subject to your liability.

6.2 Ownership of the products only passes to you after full payment of all amounts due for the products, including transport costs, or upon delivery, should this occur after full payment.

6.3 If individual provisions of the contract, including these terms, are or become invalid in whole or in part, or if the contract contains an unforeseen gap, the validity of the remaining provisions or parts of such provisions remains unaffected. In place of the invalid or missing provisions, the respective statutory regulations apply.

Applicable Law and Jurisdiction
7.1 Swiss law applies to all legal transactions or other legal relationships with us. The UN Convention on Contracts for the International Sale of Goods (CISG) and any other intergovernmental agreements do not apply. In contracts for a purpose that cannot be attributed to the professional or commercial activity of the entitled party (consumer contract), this choice of law applies only insofar as the granted protection is not withdrawn by mandatory provisions of the law of the state in which the consumer has their habitual residence.

7.2 With respect to consumers, the jurisdiction is the consumer’s Swiss domicile. In business transactions with merchants, the place of jurisdiction for all legal disputes concerning these terms and individual contracts concluded under their application, including bill and check claims, is agreed to be our business location. In this case, we are also entitled to sue at the (residential) location of the customer.