Introduction
Welcome to Viluthu! We value your privacy and are committed to protecting your personal data. This privacy policy outlines how we collect, use, disclose, and safeguard your information when you visit our website and use our services.
By using our website, you agree to the terms of this Privacy Policy. If you do not agree with any part of this policy, please do not use our services.
Information We Collect
We collect personal information from you when you use our website, including when you make purchases, register an account, or contact us. The types of personal information we collect include:
- Contact Information: Name, email address, postal address, and phone number.
- Payment Information: Payment details, including credit/debit card information, or payment services such as PayPal.
- Account Information: Username, password, and order history.
- Usage Information: Information about how you use our website, such as pages viewed, clicks, and time spent on our site.
- Technical Information: IP address, browser type, device information, and operating system.
- Cookies: We may collect information through cookies and other tracking technologies to enhance your user experience.
How We Use Your Information
We use the information we collect for the following purposes:
- To process orders: We use your personal data to process your orders, including shipping, billing, and payment verification.
- To improve our services: Your information helps us improve our website, products, and services, as well as personalize your shopping experience.
- To communicate with you: We use your contact information to send you order confirmations, delivery updates, and respond to your inquiries.
- To send marketing materials: With your consent, we may send you newsletters, promotional offers, and other marketing communications.
- To comply with legal obligations: We may use your information to comply with applicable laws and regulations.
Sharing Your Information
We do not sell or share your personal data with third parties for their marketing purposes. However, we may share your information with:
- Service Providers: Third-party service providers that assist in delivering our services, such as payment processors, shipping companies, and IT service providers.
- Legal Authorities: If required by law or necessary to protect our legal rights, we may disclose your information to law enforcement or regulatory authorities.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the business transaction.
Data Security
We take appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. However, please note that no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, including complying with legal, accounting, or reporting requirements. When your data is no longer needed, we will securely delete or anonymize it.
Your Rights
You have the following rights regarding your personal data:
- Access: You can request access to the personal information we hold about you.
- Correction: You have the right to request that we correct any inaccuracies in your personal data.
- Deletion: You can request the deletion of your personal information, subject to legal obligations.
- Withdrawal of Consent: If you have given consent for the processing of your data, you can withdraw it at any time.
- Objection: You have the right to object to the processing of your personal data in certain circumstances.
To exercise any of these rights, please contact us using the information provided below.
Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience and collect information about how you use our site. You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of the website.
Third-Party Links
Our website may contain links to third-party websites that are not operated by us. We are not responsible for the privacy practices or the content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
Changes to This Privacy Policy
We may update this privacy policy from time to time. Any changes will be posted on this page, and we encourage you to review this policy periodically to stay informed about how we are protecting your data.
Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:
Onlieshop Support
Email: support@viluthu.ch
Address: Viluthu Sivarajah, Gartenstrasse 10, 8307 Effretikon, Switzerland
This privacy policy is effective as of 01.01.2025
